EBONY A. WHITE

Jonesboro, GA.30238 | H: 678-479-9985 | C: 7 7 0 -990-9474 eaw728@gmail.com

 

Career Overview

Seasoned professional with over 14 years of experience in the field of telecommunications.
Service driven individual who readily assumes responsibility and performs well under
pressure. Excellent analytical, communication and troubleshooting skills. Gifted ability to
multi-task and produce results as an individual or in team environment. In-depth knowledge
of order entry and provisioning processes. Exceptional organizational skills with a strong eye
for detail.

 

Core Strengths

Ability to interact with internal and               Project management

external customers              Strong verbal and written

Ability to work with little or no               communication skills

supervision              Excellent multi-tasking skills

Problem Analysis and Resolution              Experience with Ethernet, Frame Relay,

Real-Time Database Management               DS1 and T1 ordering and provisioning

Systems              Process Improvements

 

Professional Experience

Network Provisioner - Ethernet

Jan 2010 to Jul 2013

AT&T Mobility－ Atlanta, GA

CPDO Network Provisioner integrating T1s, DS1, and ETTCS

Utilized the Pipeline report to monitor, manage and prioritize daily responsibilities

Used High Utilization process to manage the active congested sites

Update multiple databases to ensure database integrity is maintained

Utilized systems such as Granite, Granite Works, CTS, UTRACK, EPADD, ESNAP, VFO, and IWOS to process, track and complete circuit orders

Monitor ASR queue for rejects, jeopardies, and CNR notices to ensure issues are resolved
in an timely manner

Escalate to vendors and LECs when needed to resolve any issues that may delay circuit
delivery or site turn up

Responsible for staying current on LEC business rules

Work across functional teams, internal and external (RAN, Provisioning, CAT, PCO,
C&E, ICO/LEC, etc) to launch a site within the specific time line

Implementation Project Manager

Sep 2007 to Dec 2010

British Telecom－ Atlanta, GA

Manage end-to-end process for all parties involved in the delivery process for
international sites

Support all phases of project life cycle including design, equipment ordering,
provisioning, demark installation and testing/turn up

Manage and provide overall status of orders

Identify erroneous developments that arise during implementation process and
immediately address or escalate issues impacting the delivery of a circuit

Provided single point of contact for internal or external customers

Work in partnership with regional Sales and Project Manager to understand Customer
business and priorities

Owner of customer satisfaction and performance (time and quality) related to the end-to-




end delivery process